Stephanie Bauer and Roger Creek will equip participants with knowledge and tools to ensure smooth test day operations. The session covers proctor and chief examiner roles, best practices for preparation, check-in, and ID validation, as well as a walkthrough of key website and portal functions for registration and scheduling. Attendees will also learn strategies for handling technical issues, onboarding new proctors, and preventing common paper-based testing errors. 

• Roles and responsibilities of proctors and chief examiners
• Best practices for test day prep, check-in, and ID validation
• Walkthrough of website and portal features: registration, scheduling
• Managing technical difficulties during testing
• Onboarding new proctors: process, access, and approval
• PBT mini session: common errors (detection and prevention) and process overview

Heidi Banerjee will offer an in-depth exploration of the structure, content, and scoring of a specific HiSET subtest, equipping educators and test center staff with the insights needed to better support test-takers. The session will break down question types, performance expectations, and common challenges students face, along with strategies for preparation and skill development. Attendees will leave with a clearer understanding of how the subtest is evaluated and practical tools to help candidates succeed. 

• Understand the HiSET exams five subtest’s structure, content, and scoring
• Recognize common test-taker challenges and how to address them
• Learn effective preparation strategies and resources
• Interpret results and their role in HiSET credentialing
• Apply tips for guiding students on question formats and timing
  

Stephanie Bauer and Roger Creek will provide the latest guidance on test administration policies and procedures. The session covers updated security protocols for paper-based testing materials, acceptable forms of ID—including special case scenarios—and strict confidentiality rules with consequences for violations. Participants will also gain practical tips for preventing breaches, addressing irregularities, and effectively managing discrepancies or emergencies at the test site. 

• Policy updates
• Security protocols for paper-based testing materials
• Acceptable forms of ID: what’s valid, what’s not, and special cases
• Test center confidentiality rules and consequences of violations
• Tips for preventing breaches or irregularities
• Handling discrepancies or emergencies at the test site

Guest Presenters Susan Ryfell and Kathy Bender from St. Louis Community College will look at proven strategies and resources for preparing adult learners for HiSET success. Drawing from the St. Louis Community College FastTrack program’s high graduation rates and hands-on classroom experience, the session covers student engagement, effective curriculum planning, and use of practice tests and study guides. Attendees will gain  insights on supporting diverse learners, managing accommodations, and guiding students confidently from enrollment to exam day 

• Design effective HiSET preparation plans
• Engage and retain adult learners
• Use study guides, resources, and practice tests effectively
• Manage accommodation and testing coordination
• Guide students from enrollment to exam success